Scenario Testing

Our first scenario video consisted of a girl, Kristi, spending some time on the 5th Street Bridge using the installation. She goes through the entire process of downloading, installing and launching the application. She then explores a large portion of the space looking for tags, and as she find them, she is able to view fun facts about the bridge, play mini-games and even finds a coupon for Tin Drum. She does end the experience by going to get lunch using her new coupon.

When we showed this scenario to people to get their perspective on the system, there was a concern that the scenario itself was not contextualized enough, because the girl does not have any particular reason for being in the space. The scenario also did not have voice over, so we were told to incorporate that to really provide a sense of what Kristi was doing and thinking as she moved through the space. Even though we had handled this in our actual design, our scenario did not make clear the constraints built into the system to keep it replayable, so it was suggested that we make those sort of subtle design aspects more clear. People seemed to also want a more clear explanation of how a user would actually navigate the space instead of just a video showing some aspects of exploration.